Preparing for launch
Use an Evaluation Assessment to establish an independent baseline, find the failures that matter and agree what must be fixed before customer rollout.
Explore serviceTEST & TRUST AI AGENTS
Test AI agents against the work they must do.
Choose a focused assessment, an implementation engagement or recurring evaluations. Start with the business decision you need to make, and we will match the evidence to it.
Choose your starting point
Changing a model or workflow
Use Evaluation Implementation to create repeatable comparisons and release checks your team can run on every change.
Explore serviceOperating an existing agent
Use Managed Evaluations to run scheduled benchmarks, review approved samples of real interactions and track quality over time.
Explore serviceFocus: hallucinations
The most visible failure
Hallucinations erode trust faster than any other agent failure. Every engagement measures them explicitly, by workflow and type.
Beyond wrong answers
We test for invented policies, fabricated tool arguments and claimed actions that never happened, not only factual errors.
Hallucination testing
See how we build source-anchored tests, verify claims and actions, and measure which fixes reduce hallucinations.
Explore serviceCompare the services
Assessment: a decision
A bounded engagement on one agent or workflow. Output: baseline scorecard, prioritized findings, decision workshop and the reviewed dataset. Best when a specific launch or change decision is pending.
Implementation: a capability
Hands-on build of your evaluation harness, datasets, judges and release gates. Output: a working, documented system your engineers own. Best when evaluation must become routine.
Managed: a rhythm
Recurring regression runs, sample reviews and monthly reporting at an agreed cadence. Output: ongoing evidence and a growing benchmark. Best when change is constant and in-house capacity is limited.
What we evaluate
Workflow and outcome
Task completion, tool selection, argument accuracy, sequencing, handoffs, memory behavior and the final state of the systems the agent touches.
Hallucinations and answer quality
Invented facts, policies and citations; claims unsupported by your sources; correctness, relevance, instruction adherence and consistency with your business rules.
Operational efficiency
Latency, model usage, retries and cost per successful task within the agreed test scope, so quality gains can be weighed against cost.
Agent types we test
Customer service agents
Order changes, refunds, bookings, account questions and escalation to people. We test outcomes, policy adherence and the handoff experience.
Operations and workflow agents
Agents that read and update CRMs, ticketing, scheduling or finance systems. We check every action against the expected record changes.
Knowledge assistants with actions
Retrieval-based assistants that answer from your documents and then act. We test grounding, citations, omissions and the action that follows the answer.
Multi-agent systems
Orchestrators and specialist agents passing work between them. We test routing, handoff context, duplicated or dropped work and final outcome.
Internal productivity agents
Research, drafting, analysis and data agents used by employees. We test accuracy, completeness and where human review must stay in the loop.
Voice and chat front doors
First-contact agents that classify intent and collect information. We test understanding, clarifying questions and correct routing under messy input.
How an engagement runs
Scope
Agree the workflow, users, tools, decision, acceptance criteria, inputs and exclusions in a short written plan before any testing begins.
Evaluate
Build and review the dataset, calibrate evaluators with your experts, run the tests with recorded configuration and investigate every material failure.
Decide and hand over
Present findings by severity, agree owners and retests, and transfer the dataset, rubrics and instructions your team needs to repeat the work.
Make your next decision with evidence.
Start with one workflow, clear success criteria, and an evaluation plan your team can use.